App within health sector - App B

Context

I was asked to design the user journey for a brand new app for people with intimate health care needs. This project differs from App A in that it was concerned with a different challenge some people are facing. It was a separate project with a dedicated team.

My role

UX lead: User Experience consultant with responsibility for the development of digital user experience.

The challenge

The project began just before covid-19 hit the world. Suddenly, everyone, including myself, had to figure out and adapt to new ways of working and collaborating. Working entirely at home while at the same time taking care of the family and schooling kids at home called for some serious time management.

The context of the app (health sector) was new for me. I am driven by knowledge and new experiences, so this was rewarding, but also challenging. Talking to potential customers about their experiences and gathering their input on the prototype called for new methods and, in general, new approaches to testing.

Process

• Understanding the context and challenges
• Iterative design process (design, test, learn and improve)

Outcome

My design deliveries for this project were a high-fidelity wireframe in Figma and a user flow in Overflow.

Learnings

This entire period that I spent on this project was learning: learning to deal with covid-19 challenges, learning to perform interviews with potential customers within the health sector, learning to deal with a complex project setup.

On top of that I got confidence in standing in front and taking responsibility when the ship starts drowning. I also learned the importance of a dedicated team.